We can’t ship to APO, DPO address and PO box. We don’t ship to forwarding address.

For Korea, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

When will you ship the item?

We‘ll ship the item in three business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Due to flight cancellations caused by Covid-19, for US, Australia, New Zealand, Japan, Thailand, Vietnam, Mexico, the ETA is 5-10 business days. For Hong Kong, we ship via SF Express. For rest of the countries/regions, It takes 5-15 business days for you to receive the parcel.

How to calculate the freight?

Flexible Shipping:We are a wholesale factory that specializes in making crystals. One piece is also a wholesale price, so we need to charge part of the shipping fee. Because the price has become lower, we can’t implement the seemingly cost-effective and hypocritical free shipping policy(Except for specific activities).We will calculate the shipping fee of your order before you pay. The the lowest shipping cost is US$7.99, If “Contact Customer Service Shipping” appears during checkout, please contact us through online customer service, email, WhatsApp or phone number, we will give you more favorable and faster shipping services.

Can you declare the parcel as a gift?

No, sorry the courier service does not accept declare as a gift for customs clearance.

VAT or import tax included?

Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.

From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

If you have further questions, please feel free to email us at postmaster@eastcrystal.com, thank you.

Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via PayPal.

-If it appears as “Delivered” on courier’s website for more than 3 months, the delivery details on courier’s website will be deleted. The courier will not provide any compensation to us for these order, that’s why we can’t provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been “Delivered” on courier’s website.

Where do we ship?

After you fill in the real delivery address, if you can pay normally, it means that it is in our delivery range. If not, please feel free to contact us: postmaster@eastcrystal.com

PS:If you do not receive a reply within one or two days after sending the email, please check whether it is in your spam folder.

Thank you for your kind understanding